Care Quality Commission
Statement of Purpose
As part of our commitment to quality of care for patients.
We provide the following 4 regulated activities
1) Treatment of disease, disorder or injury
2) Diagnostic or screening
4) Family planning services
These regulated activities are currently delivered by our Clinical team of 5 GP partners, 6 salaried GPs and 1 regular locum doctor, 1 Physician Associate as well as 4 Nurses, 1 Nurse Associate and 2 Health care assistants, 2 Pharmacists and 2 Pharmacy Technicians. We also have 3 Physiotherapists at site each week and a Mental Health Counsellor.
Our aims and objectives are:
To provide high-quality, professional primary health care to our patients
To treat patients as individuals and with respect, listening and supporting people to express their ideas, concerns and expectations, and enabling people to maintain the maximum possible level of independence, choice and control
To work in partnership with our patients, their families and carers, involving them in decision-making about their treatment and care and empowering them to make good choices about their health and management of their conditions
To focus on prevention of disease by promoting a healthy lifestyle and offering appropriate advice to our patients
To be the patients’ advocates, supporting and representing patients’ best interests to ensure that they receive the best health and/or social care
To be a learning organisation that continually improves what we offer patients
To work in partnership with other agencies, to refer where necessary to secondary care, and to involve other professionals in the care of our patients when this is needed
To ensure that all staff have the competence and motivation to deliver the high standards of care
To take care of our staff, offering them support to do their jobs and protecting them against harm
To provide our patients and staff with an environment which is safe and friendly
To encourage our patients to be involved by joining our Patient Participation Group or to take part in surveys or to give us feedback
To operate on a financially sound basis and to keep a healthy work/life balance
RECENT CQC INSPECTION
Patients will be interested to know we were inspected on the 29th April this year. As you know our mission statement is “providing good quality care to all the family” and we were pleased that the CQC did comment in the report on how caring we are as a practice and how we do provide excellent care to our patients.
They were especially impressed with our work in the local nursing homes and school, they pointed out how we get excellent results for clinical care compared to other practices in the area and in patients with diabetes in particular. They also noted our good relationship with the patient participation group.
We do have to thank our staff. As you know they are extremely accommodating and often go the extra mile to help patients out with questions and queries.
The doctors work hard at providing individual care and again they could not fault us in this area and commented on how our satisfaction rates were very high and that most of you would recommend us to friends and family!
We were also commended on being open and honest and not being afraid to admit mistakes and put them right when they happen always looking for ways to improve.
So we were marked down on a few areas that require improvement.
We would like to take this opportunity to reassure patients that the main two areas picked up in the report are being dealt with as I write this article and we do not believe they affect patient care or put anyone at risk. CQC are likely to visit us again in the next 6 months to reassess these issues and we will be in a position to present the latest paper work to support this.
One area that we are working on is our phone system.
Our last survey did show that your satisfaction levels with getting through on the phones were only 55% and we have made this a priority to improve this over the next 6 months. We are working with our telephone provider and we have set up several initiatives that mean you should begin to see a big difference with regard to getting through on the phones in the near future.
In the meantime, don’t forget you can book on line, pop into the surgery and leave messages. Please avoid 8am- 11am for ringing for queries other than urgent appointments for the day.
We will be texting patients after their appointments to survey whether or not they found it easy to book an appointment on the phone.
The full report is available on our website and on the CQC website.
We thank all our patients for their support and assure you of our best attention at all times.
Parkside Family Practice